Job roles and sub-roles within IT and ITES that are more likely to be replaced by AI and ML

 IT and ITES (Information Technology Enabled Services) are industries that are particularly ripe for automation and AI/ML-based solutions. Here are some job roles and sub-roles within IT and ITES that are more likely to be replaced by AI and ML:

Technical Support Representatives:

Tier 1 support for common technical issues such as password resets and connectivity issues.

Data Analysts:

Routine data cleaning and transformation tasks.

Software Testers:

Routine manual testing and quality assurance tasks.

IT Operations:

Routine system maintenance and configuration tasks.

Cybersecurity Analysts:

Routine cybersecurity monitoring and vulnerability assessments.

Customer Service Representatives:

Tier 1 support for common inquiries such as order status and account management.

Content Moderators:

Reviewing and filtering routine and repetitive user-generated content.

Data Entry Operators:

Manual data entry of structured data, such as numbers and dates.

Digital Marketers:

Routine analysis and optimization of digital advertising campaigns.

Technical Writers:

Routine writing and editing tasks, such as product documentation and user manuals.